Cancel vodafone mobile broadband how to#

Cancel vodafone mobile broadband how to#

How to cancel your broadband contract early: What is a bad broadband speed? If you’re not one of those customers, it’s worth checking to see what your rights are on the company web pages listed below. These regulations directly affect customers who purchased a service after 1 March 2019. Interestingly, Ofcom also says that providers must send area-specific minimum broadband speeds to their customers after purchase in an email/letter that also reminds the customer of their right to exit without charge if they suffer poor connection speeds. If you think this applies to you, you’ll need to contact your provider: if they can confirm that there is an issue with their service, and they cannot resolve the issue within a new 30-day calendar limit, then you’re entitled to cancel your broadband contract early without paying an exit fee. Most crucial of all, Ofcom states that customers have the right to cancel their broadband contract without charge if their broadband speeds drop below the minimum level. Secondly, Ofcom states that providers must list a minimum broadband speed, and inform consumers of their right to leave their contract should their experienced speeds fall below this level. This means no more “speeds of up to -Mbits/sec:” service speeds must be tested during the peak 8-10pm slot for residential use and 12-2pm slot for business.

First and foremost, Ofcom says that advertising must accurately reflect average broadband speeds during the busiest times of the day. Before we go further, let’s talk about the new Ofcom regulations.